TeamTrack
Web · Chrome Extension
My Role
Full-Stack Developer
UI/UX Designer
Technologies
Timeline
2025
Description
A Chrome Extension and web platform that captures live meeting transcripts and surfaces AI-driven insights for NEORIS.
Context
Built for NEORIS, TeamTrack is a Next.js web application and Chrome Extension that captures live Microsoft Teams and Google Meet transcripts, ingesting 1,000+ hours per week of audio, and runs AI-driven multi-agent microservices to surface actionable insights.
The Problem
Companies talk to their customers every day, but the full potential of those conversations is being missed.
Valuable information is lost with every call. Teams rely on manual documentation, satisfaction surveys with low completion rates, and ambiguous metrics that fail to capture what is actually happening in customer interactions.
How it is being handled today
- Extensive manual documentation after every call
- Frustrating satisfaction surveys that customers rarely complete
- Ambiguous KPIs that miss the nuance of real conversations
Where the opportunity lies
- Staying on track with conversations as they happen
- Understanding customer satisfaction in real time
- Obtaining metrics and reports automatically from calls
- Resolving recurring problems faster and more consistently
The Solution
Frictionless customer service: effortless, with no extra steps for agents or customers. TeamTrack runs in the background during live calls, capturing everything that matters without interrupting the conversation.
TeamTrack web dashboard: comprehensive call analytics for teams and managers
Product Features
An AI agent answers the most important questions about each project and past calls, available directly inside Microsoft Teams to every employee and customer. A comprehensive dashboard surfaces data from all calls, accessible to teams and administrators alike.
Intelligent call summary
AI-generated summaries after every call, capturing key points, decisions, and action items without requiring manual notes.
Real-time transcription
Live transcription of Microsoft Teams and Google Meet calls, ingesting audio as it happens and storing it securely.
Recurring theme detection
Surfaces the topics and issues that come up most frequently across calls, so teams can address root causes instead of symptoms.
Customer situation context
Agents enter each call with full context from previous interactions, with no more asking customers to repeat themselves.
Platform integration
Compatible with any platform. The Chrome Extension transcribes meetings in Teams, Zoom, and Meet seamlessly.
Chrome Extension: transcribes meetings in Teams, Zoom, and Google Meet
Impact
- 84% of customers feel frustrated when a service agent does not have complete information
- 45% of customers would stop buying from a company after a negative experience
- 15% reduction in average handle time through AI-driven agent assistance
Target Users
- Web teams and support agents handling customer calls day to day
- Administrators and managers seeking deeper insight into call performance
- Anyone with chatbot access inside Teams who needs answers about current projects and past calls
TeamTrack app: an intuitive analytics interface for every project and client